Case Studies · Audited deposit data

Verified clinic transformations across dental, hair, and aesthetic tourism.

Every number on this page comes from deposits that cleared in ClinicSuite — not form fills, not self-reported surveys. See how dental groups, hair institutes, aesthetic surgeons and medical tourism agencies turned slow follow-up into banked revenue.

Read the flagship story
Patient deposits tracked to the cent
€14.2M+
Interactive dossiers sent to patients
45,000+
Average cash ROAS on banked deposits
4.1x

Browse by specialty

Flagship scale story · Dental group

Aura Dental Studio: from £135k to £420k in monthly deposits.

London & ZurichImplants, crowns & smile makeovers6 coordinators

Live metric breakdownVerified from ClinicSuite deposit ledger
First response to a new lead
24 secAI Voice calls in the patient's languagewas 45 min
Time to build a treatment proposal
3 minInteractive A4 flipbook dossier with pay linkwas Excel
Consultation-to-deposit rate
46%Deposit paid inside the dossierwas 14%
Monthly deposits banked
£420k+214% in five monthswas £135k
Measured over months 4–5 after go-live against the same ad budget and coordinator headcount.

Rollout timeline

  1. Week 1

    AI Voice triage goes live

    Every Meta and Google lead across both branches is called within 24 seconds in English or German, qualified, and booked into a coordinator's calendar.

  2. Week 3

    FDI odontograms & flipbook dossiers

    Coordinators chart implants, crowns and veneers tooth by tooth; patients receive an interactive A4 dossier with a pay-now deposit link.

  3. Week 5

    Meta CAPI on cleared deposits

    Only banked deposits are sent back to Meta as conversions, so the algorithm hunts for patients who pay — not people who fill in forms.

“We used to lose patients to whichever clinic replied first. Now our AI calls them in 24 seconds, they get a dossier that looks like it came from a Harley Street practice, and they pay the deposit before they have finished reading it.”
EKDr. Elif KayaGroup Clinical Director, Aura Dental StudioVerified customer
Customer results

Verified transformations across specialties. One measurable outcome: banked deposits.

Each case is drawn from the clinic's own ClinicSuite deposit ledger and reviewed with their finance team before publication.

6 cases · All

DentalLondonZurich

Aura Dental Studio

+214%monthly deposits

Monthly deposits, up from £135k
£420k
Median AI first response
24 sec
Consult-to-deposit rate
46%

Key challenge

A flagship group with London consultation suites and a Zurich treatment centre, run on WhatsApp, a shared inbox and an Excel price sheet. UK leads waited 45 minutes for a reply, received a flat PDF quote, and only 14% ever paid a deposit.

Solution

AI Voice calls every lead in under half a minute, coordinators chart an FDI odontogram in the planner, and patients receive an interactive A4 flipbook dossier with a pay-now deposit link. Meta CAPI now optimises on cleared deposits across both branches.

  • AI Voice
  • Treatment Planner
  • Closed-Loop ROAS
“We stopped losing patients to whoever replied first. Now we are the group that replies first — in both cities.”
Dr. Elif Kaya, Group Clinical Director
ROI positive in week 4
DentalBerlinVienna

Apex Smile Center

3.8xdeposit velocity

Complex All-on-6 proposal time
3 min
DACH conversion rate
+68%
Lab try-in delays
0

Key challenge

Full-arch All-on-6 cases took two days to quote across implant brands, bone-graft options and cross-border pricing. German-speaking patients compared three clinics at once, and lab try-ins slipped when scans arrived late from Vienna.

Solution

Arch-level implant templates price All-on-6 cases in minutes with EUR deposits, German follow-up runs in the WhatsApp hub, and the operations board locks lab try-in dates to each patient's flight before the deposit clears.

  • Treatment Planner
  • WhatsApp Hub
  • Operations & Logistics
“DACH patients decide fast once they see a proper plan. We now send one in three minutes instead of two days.”
Dr. Deniz Sarı, Head of Implantology
ROI positive in week 3
Plastic SurgeryHair TransplantBerlinIstanbul

Lin Europe Clinic

€380kmonthly aesthetic & hair deposits

Monthly banked deposits in EUR & GBP
€380k
Lost operating theatre & hair suite slots
0
Pre-op dropouts with flight delay cascading
−54%

Key challenge

Coordinating high-ticket European patients flying in from Germany, the UK, and France for combined plastic surgery (rhinoplasty, body contouring) and mega-session FUE/DHI hair transplants. Managing surgeons, sterile hair suites, and VIP airport transfers across WhatsApp caused schedule bottlenecks.

Solution

Interactive 3D surgical package dossiers with Norwood graft planning, real-time FlightRadar chauffeur dispatch, and instant EUR/GBP deposits. Surgical suites and hair teams now run at peak capacity.

  • Treatment Planner
  • Operations & Logistics
  • Closed-Loop ROAS
  • AI Voice
“Combined aesthetic procedures and hair restoration require absolute precision. ClinicSuite gives our European patients a luxury digital journey while eliminating theatre idle time.”
Clinical Operations Director, Lin Europe Clinic
ROI positive in week 4
Hair TransplantManchesterIstanbul

Crown Hair Institute

8.4xcash ROAS

Cost per cleared deposit
−61%
Graft maps sent per quarter
3,400
Lead-to-deposit, up from 11%
31%

Key challenge

£48k a month on Meta and Google, optimised for form fills. Half the leads never answered, and nobody could say which campaigns produced patients who actually flew in.

Solution

Graft-zone planning with Norwood scoring, translated follow-up in the WhatsApp hub, and closed-loop attribution that sends only banked deposits back to the ad platforms as conversions.

  • Closed-Loop ROAS
  • WhatsApp Hub
  • Treatment Planner
“Our ad account finally learns from patients who pay, not people who fill in forms.”
James Whitfield, Head of Growth
ROI positive in week 6
Plastic SurgeryAntalyaMunich

Dr. Altan Aesthetic Clinic

0lost OR slots

Operating room utilisation
96%
Avg. multi-procedure package
€9.8k
Pre-op no-shows
−74%

Key challenge

Last-minute cancellations from German patients left surgeons idle on booked theatre days, while flights, hotels and transfers were coordinated across four spreadsheets.

Solution

Multi-procedure packages with staged deposits, automated pre-op reminders in German, and an operations board that backfills cancelled theatre slots from a ready-to-fly waitlist.

  • Operations & Logistics
  • Treatment Planner
  • WhatsApp Hub
“A cancelled slot used to be a lost day. Now it is a waitlist patient on the next flight.”
Dr. Mert Altan, Founding Surgeon
ROI positive in week 5
Medical AgencyBerlinIzmir

CareBridge Medical Tourism Agency

100%escrow accuracy

Partner clinics on one pipeline
14
Deposits held in escrow / yr
€2.1M
Month-end commission disputes
0 days

Key challenge

Patient deposits moved between the agency, 14 partner clinics and three currencies by bank transfer. Commission reconciliation took a week every month and ended in disputes.

Solution

One shared patient pipeline across all partner clinics, escrowed deposits released on treatment milestones, and commission splits calculated automatically per clinic, procedure and currency.

  • CRM & Integrations
  • Closed-Loop ROAS
  • Operations & Logistics
“Every euro is accounted for before the patient lands. Our partner clinics trust the numbers now.”
Anna Becker, Managing Director
ROI positive in week 3
Across every ClinicSuite clinic

The aggregate picture, not just the best stories.

Medians and totals across every clinic live on ClinicSuite for at least 90 days — including the ones still ramping up.

Patient deposits tracked end-to-end, from first call to cleared payment
€14.2M+
Interactive treatment dossiers opened by patients in 19 languages
45,000+
Average cash ROAS across clinics running closed-loop attribution
4.1x
Median lift in consultation-to-deposit rate within 90 days
2.7x
Median first response to a new lead with AI Voice enabled
31 sec
Median time from kickoff to ROI-positive month
38 days
  • Ledger-verifiedFigures pulled from cleared deposits, not CRM stages or self-reported surveys.
  • Signed off by clinicsEvery case is reviewed and approved by the clinic's director or finance lead.
  • Patient data never shownAggregates only — no names, scans or records leave the clinic's workspace.
  • Six countriesClinics and agencies across the UK, Türkiye, Germany, Switzerland, the UAE and Ireland.
Case studies FAQ

How we measure, protect and share results

Data verification, patient privacy, time to ROI, how comparable these clinics are to yours, and how to speak to one of them directly — answered.

Every metric comes from the clinic's own ClinicSuite workspace, not from surveys or estimates. Deposit figures are taken from cleared payments in the deposit ledger and reconciled against the clinic's bank or payment-provider statements; response times come from timestamped call and message logs; ROAS is calculated from ad spend imported from Meta and Google against deposits that actually cleared. Baselines are taken from the three months before onboarding using the clinic's own records. Before publication, the clinic director or finance lead reviews and signs off every figure, and we keep the underlying exports on file.

No. Case studies only ever use aggregated, anonymised figures — totals, rates and medians — and never patient names, photos, scans, treatment details or contact information. Each participating clinic signs a publication agreement that specifies exactly which numbers and quotes may be used, and anything commercially sensitive, such as pricing or partner clinic names, is withheld or rounded at the clinic's request. Patient data stays encrypted in the clinic's own workspace under our GDPR, UK GDPR and KVKK data processing terms, and our team accesses it only under the clinic's documented instruction.

Most clinics see the first measurable change within the first two weeks, because AI Voice cuts first response time from minutes or hours to seconds as soon as it is connected to your lead forms. Interactive dossiers and deposit links usually go live in weeks two to three, and that is where the deposit rate starts to climb. Across all clinics live for at least 90 days, the median time from kickoff to an ROI-positive month is 38 days; the clinics in these case studies reached it between weeks three and six. Closed-loop ad optimisation compounds over the following two to three months as Meta and Google learn from cleared deposits.

The size of the lift depends mostly on where you start. Clinics with slow response times, PDF or spreadsheet quotes and ad campaigns optimised for form fills tend to see the largest gains, because those are the gaps ClinicSuite closes first. Clinics that already reply quickly and convert well usually see smaller but still meaningful improvements, mainly in deposit rate, coordinator capacity and ad efficiency. In a confidential audit we benchmark your current response time, conversion rates and cost per deposit against clinics of a similar specialty, size and market, and give you a realistic range rather than a best case.

Yes. Most of the clinics featured here, and many that are not, have agreed to take reference calls with prospective customers. Request a peer reference from any case card or during your demo, and we will match you with a clinic director or growth lead in a similar specialty and market — ideally one that is not a direct competitor in your city. Calls are arranged under mutual confidentiality, typically last 20 to 30 minutes, and happen without anyone from ClinicSuite on the line so you get an unfiltered view.

Yes. Agencies like CareBridge run one patient pipeline across many partner clinics, with escrowed deposits released on treatment milestones and commission splits calculated automatically per clinic, procedure and currency. Multi-branch groups such as Aura Dental Studio share one patient record between consultation suites and treatment centres in different countries, with branch-scoped access for local teams and a consolidated view for leadership. The audit covers your specific structure, so the projected lift reflects how your patients, deposits and partners actually move.

Confidential · NDA on request

Your clinic could be the next case study.

Book a confidential clinic audit and we'll benchmark your response time, deposit rate and cost per deposit against clinics in your specialty — then show you the lift ClinicSuite would realistically deliver, in your own numbers.

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