Every sales rep's WhatsApp in one shared inbox. Every patient answered in their language.
International leads land on five personal phones, in four languages, at 2 a.m. ClinicSuite pulls every rep's WhatsApp number into one translated team inbox — so the fastest, clearest reply wins the patient, and the conversation never walks out the door.
- Official Meta Coexistence — reps keep the WhatsApp app on their own phone
- Reps write Turkish, patients read German, French or Arabic — and back
- Chats, photos and X-rays stay with the clinic when a rep leaves
Sabine K. · München
via Ayşe · +90 532 ••• 41 · Cloud API
Merhaba! Veneer ile ilgileniyorum. Münih'teki diş hekimim iki implanta da ihtiyacım olduğunu söylüyor.
DE → TR21:02
Gülüş önden · OPG röntgen
DE → TR21:03
Merhaba Sabine Hanım! Dr. Aydın röntgeninizi inceledi: 8 adet E.max veneer ve 2 implant + zirkonyum kron öneriyor.
21:04
- Speed-to-reply on new WhatsApp leads, day or night
- <2 min
- Leads lost when a sales rep leaves the clinic
- 0
- Patient languages translated instantly, both ways
- 14
- Official Meta Coexistence — no grey-market APIs
- 100%
One inbox your clinic owns. Four engines that close the patient.
Coexistence, translation, AI triage and clinical filing — working together on every WhatsApp conversation, from first hello to deposit.
- 01
WhatsApp Multi-Number Coexistence
Connect every rep's existing WhatsApp Business number through the official Meta Cloud API — without taking the app off their phone. Messages sync both ways in real time.
- Official Meta Cloud API with Coexistence onboarding
- Reps keep replying from the phone; every message mirrors to the inbox
- Numbers, chats and media are owned by the clinic workspace
Ayşe Demir+90 532 ••• 41 · DACH Phone synced38 open chatsMehmet Kaya+90 541 ••• 07 · UK & IE Phone synced29 open chatsElif Şahin+90 555 ••• 92 · FR · MENA Phone synced33 open chatsOwner: Clinic workspace · Meta Business verified
- 02
Bidirectional Medical-Grade Translation
Your reps write in Turkish; patients read flawless German, French or Arabic — and their replies come back in Turkish. Clinical terms are pinned by a reviewed medical glossary.
- 14 languages, including right-to-left Arabic
- Implant, graft and procedure names preserved, never paraphrased
- Original text one tap away for every translated message
Rep writes · TR
Üst çeneniz için Dr. Aydın implantlardan önce sinüs lifting öneriyor. İyileşme süresi 3–4 ay.
Patient reads · DE
Für Ihren Oberkiefer empfiehlt Dr. Aydın einen Sinuslift vor den Implantaten. Die Einheilzeit beträgt 3–4 Monate.
Locked by the clinical glossary
- 03
24/7 AI Pre-Sales Triage & Smart Routing
When the clinic is asleep, the AI assistant greets the lead, collects photos, budget and travel dates, scores the lead and hands it to the right rep at 9 a.m. — or a doctor right now.
- After-hours qualification in the patient's own language
- Automatic lead scoring and routing by market, treatment and load
- Urgent clinical keywords escalate straight to the on-call doctor
02:14 · James O. · LondonAI qualifiedLead score
86
- Budget fit
- Travel window
- Clinical match
Post-op swelling reported → routed to Dr. Aydın (on call) in 40 s - 04
Automated Clinical Photo & OPG X-ray Filing
Smile, bite and hair photos and panoramic X-rays sent over WhatsApp are recognised, categorised and filed to the right patient dossier — ready for the doctor before the consultation.
- Smile, bite, scalp and OPG images auto-classified on arrival
- Filed to the patient dossier and visible in the treatment planner
- No clinical images left in a rep's personal camera roll
- Smile · frontDental / Smile
- Bite · leftDental / Occlusion
- OPG X-rayRadiology / OPG
- Hair · crownHair / Norwood
Auto-categorised from WhatsApp · filed to dossier #TP-2481
Three reps. Four languages. One inbox everyone can answer from.
Switch between reps, open a conversation, tap a photo and send a proposal. This is what your coordinators see — in Turkish — while each patient reads their own language.
Sabine K. · München
via +90 532 ••• 41
Günaydın! Ekte gülüşüm ve diş hekimimden aldığım OPG var.
DE → TR09:12
Teşekkürler Sabine Hanım, Dr. Aydın röntgeninizi bugün inceleyecek.
sent as DE09:14
Süper. Kasım'da bir haftalığına gelebilir miyim?
DE → TR09:15
Quick replies · write Turkish, send DE
Personal WhatsApp phones & messy chats vs. ClinicSuite Omnichannel Hub
The same international lead, handled two very different ways.
Lead ownership
Personal WhatsApp phones: Chats live on the rep's personal SIM and leave with them
ClinicSuite Omnichannel HubClinicSuite: Every number, chat and photo owned by the clinic workspace
Team visibility
Personal WhatsApp phones: Managers can't see who replied, or if anyone did
ClinicSuite Omnichannel HubClinicSuite: One shared inbox with assignment, notes and full history
Speed-to-reply
Personal WhatsApp phones: Hours — or the next morning for after-hours leads
ClinicSuite Omnichannel HubClinicSuite: Under 2 minutes, with 24/7 AI triage overnight
Language
Personal WhatsApp phones: Copy-paste into Google Translate, clinical terms mangled
ClinicSuite Omnichannel HubClinicSuite: Two-way translation in 14 languages with a medical glossary
Clinical photos & X-rays
Personal WhatsApp phones: Lost in camera rolls and forwarded between phones
ClinicSuite Omnichannel HubClinicSuite: Auto-categorised and filed to the patient dossier
Proposals
Personal WhatsApp phones: PDF attachments buried in the thread
ClinicSuite Omnichannel HubClinicSuite: Translated proposal with deposit link sent from the chat
Account safety
Personal WhatsApp phones: Unofficial tools and bulk sends that get numbers banned
ClinicSuite Omnichannel HubClinicSuite: Official Meta Cloud API, Coexistence and template rules
Compliance
Personal WhatsApp phones: Patient data on private devices, no audit trail
ClinicSuite Omnichannel HubClinicSuite: GDPR & KVKK-ready: consent, retention and access logs
What clinics ask before moving their WhatsApp into one inbox
Coexistence, ban prevention, translation accuracy, broadcasts and compliance — answered. Anything else, we'll walk you through it live.
Yes. ClinicSuite connects through Meta's official WhatsApp Business Coexistence onboarding, so each rep's existing WhatsApp Business number stays active in the app on their phone. Messages sent from the phone or from ClinicSuite are mirrored both ways in real time, chat history is imported on connection, and the number keeps its contacts and reputation — nothing has to be ported or re-registered.
No — bans come from unofficial web-scraping tools and unsolicited bulk messaging, and ClinicSuite uses neither. Every number runs on the official Meta Cloud API under your verified Meta Business account. The hub enforces the 24-hour service window, uses pre-approved message templates for outbound follow-ups and only messages contacts who have opted in, which keeps quality ratings and messaging limits healthy.
Messages are translated by a large language model guided by a clinic-reviewed medical glossary, so procedure, implant, material and graft terms are kept exact instead of paraphrased. Reps can see the original text of every message with one tap, and you can add your own terms, brand names and preferred phrasing. For consent forms and final treatment plans, coordinators can review the translated version before it is sent.
Yes, through Meta-approved marketing and utility templates sent only to contacts who have opted in. You can segment by language, market, treatment interest or pipeline stage — for example a November availability offer to German-speaking veneer leads — and every reply lands back in the shared inbox with the right rep. Opt-outs are honoured automatically.
ClinicSuite is built for GDPR and Turkey's KVKK: patient conversations, photos and X-rays are encrypted in transit and at rest, stored in the clinic's workspace rather than on personal devices, and protected by role-based access with a full audit log. You can configure retention periods, export or erase a patient's data on request and record consent captured over WhatsApp. A data processing agreement is part of every contract.
Nothing is lost. Because the number and its chats belong to the clinic workspace, a manager simply reassigns the rep's open conversations to a colleague, who sees the full history, photos, proposals and notes. The departing rep's ClinicSuite access is revoked in one click, and the number can be handed to a new rep or kept as a shared line.
Answer every patient first — in their language, from one inbox.
Book a demo and we'll connect a test number, translate a live conversation with your team and show you where today's leads are slipping through.